How to loose a satisfied customer
Tags: Equinux
Since I'm a Mac user I'm using a TubeStick with The Tube. When a friend recommended CoverScout to me, I looked at the features and bought the software. I've never had any trouble with Equinux so why not?
Here's why not: After I bought the software I tried to use it for what it was made for - match covers with mp3 files. But it won't do it. It just doesn't write to my mp3 files. And yes, I've got the rights to change the files.
So I sent a message to the Equinux support team over their web site. That was on December 22nd. And I received an answer just one or two hours later. Wow. But they only told me to asure, that the user has write permission to the files (I wrote about the permissions in my mail to the support). I answered back half an hour later, that write permissions are available. And nothing happened.
On December 30th I asked again what happened with my mail? Nothing. Until yesterday. February the 3rd. The answer was short. No apologies or anything else. They just told me to put all the mp3 files to my local drive to resolve the problem.
Good idea, but I need to delete everything (including the OS) to have enough space. Good idea? I don't think so.
I don't really need the covers in all my mp3 files. But I spent 30 USD for the f**king software and all those support guys are able to do is to ignore my mails for 6 weeks and give goony advices? I think I don't like Equinux any more...
Since I'm a Mac user I'm using a TubeStick with The Tube. When a friend recommended CoverScout to me, I looked at the features and bought the software. I've never had any trouble with Equinux so why not?
Here's why not: After I bought the software I tried to use it for what it was made for - match covers with mp3 files. But it won't do it. It just doesn't write to my mp3 files. And yes, I've got the rights to change the files.
So I sent a message to the Equinux support team over their web site. That was on December 22nd. And I received an answer just one or two hours later. Wow. But they only told me to asure, that the user has write permission to the files (I wrote about the permissions in my mail to the support). I answered back half an hour later, that write permissions are available. And nothing happened.
On December 30th I asked again what happened with my mail? Nothing. Until yesterday. February the 3rd. The answer was short. No apologies or anything else. They just told me to put all the mp3 files to my local drive to resolve the problem.
Good idea, but I need to delete everything (including the OS) to have enough space. Good idea? I don't think so.
I don't really need the covers in all my mp3 files. But I spent 30 USD for the f**king software and all those support guys are able to do is to ignore my mails for 6 weeks and give goony advices? I think I don't like Equinux any more...
