Remote support for smartphones made easy
Tags: Smartphone BlackBerry Windows Mobile Symbian
I'm dealing with customers and their users mobile devices, mostly with BlackBerry smartphones. Managing a server and all the related things is somewhat daily business. But when a smartphone user calls in and reports a problem it sometimes get hard to exactly understand which problem the user reports. And after understanding it's hard to tell the user what to do on his device to resolve the problem.
On desktop computers we know remote desktop sessions since years. And it's very nice and easy to explain a user what to do while he's watching at his screen. Now this remote desktop functionallity is available from LogMeIn.com for mobile devices like BlackBerry smartphones, Windows Mobile and Symbian devices.
And here's a short overview how it works and how it looks:
I'm dealing with customers and their users mobile devices, mostly with BlackBerry smartphones. Managing a server and all the related things is somewhat daily business. But when a smartphone user calls in and reports a problem it sometimes get hard to exactly understand which problem the user reports. And after understanding it's hard to tell the user what to do on his device to resolve the problem.
On desktop computers we know remote desktop sessions since years. And it's very nice and easy to explain a user what to do while he's watching at his screen. Now this remote desktop functionallity is available from LogMeIn.com for mobile devices like BlackBerry smartphones, Windows Mobile and Symbian devices.
And here's a short overview how it works and how it looks:
At first you neet to install a browser plug-in (unfortunately it requires a Win32 browser) to start the console. From their you create a new session and inform the smartphone user via SMS, email or manually:
The mobile device user receives a message with a download link. After installing the software the user needs to enter the session key which also provided with the notification:
From the console the administrator is able to chat with the user:
And he also get's access to anything on the device. An overview is presented by the Dashboard:
And now the best: Very fast and full acces via remote desktop:
How cool is that? I was very impressed about the connection speed and the ease of use. I'm really looking forward for using this in my first customer environment.
The mobile device user receives a message with a download link. After installing the software the user needs to enter the session key which also provided with the notification:
From the console the administrator is able to chat with the user:
And he also get's access to anything on the device. An overview is presented by the Dashboard:
And now the best: Very fast and full acces via remote desktop:
How cool is that? I was very impressed about the connection speed and the ease of use. I'm really looking forward for using this in my first customer environment.
